Your partner in successful patient communication

Vitartis Medical Services GmbH

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Vitartis Medical Services GmbH

Your partner in successful patient communication

Being a service provider for businesses in the fields of healthcare, medicine and pharmaceuticals, we offer you specialist patient care and therapy support.
We offer assistance and advice in the development and processing of various different concepts. These range from simple text message reminders or online portals to complex therapy management with mobile nursing services, over-the-phone patient care and literary information – All of this proceeds from a single source: an holistic approach to therapy support.

Medical Service: More than just a name

Vitartis GmbH is located in Göttingen and with its neighbouring partner companies it has been working in medical communications since 1985. Our aim is to tailor patient communication services to meet our customer’s needs.

More than one hundred employees from various professions guarantee the fusion of individual means of communication.


Therapy support at home

We offer personal care and support for patients in their own homes throughout the nation.

A hotline for patients

Our compliance coaches offer personal support to the patient throughout the duration of their treatment – assisting from the very start.

Medical writing

We research, conceive, design and write about all relevant topics concerning the indication.


No service without people

Despite technological advances every company can only be as good as the people working for it. A successful customer service is made up of a set of complex, sensitive and extensive standards. With these values in mind, Vitartis is comprised of a dynamic and dedicated team, consisting of more than 100 employees in Germany with our Headquarters based in Göttingen.


All-round therapy support

Our strength is your advantage: You will get a full range of patient communication services from a single provider. It does not matter whether you are only looking for a text message service as a therapy reminder or a fully comprehensive package of therapy support.

At the beginning there is the idea…

We will make sure that it does not remain merely an idea by developing entire concepts within a given framework. We will also accompany you in your search for suitable solutions for your product.

Therapy support at home

We offer personal care and support for patients in their own homes throughout the nation. Medical professionals train the patients according to their personal health conditions and the specifications of their treatment. Personal assistance and relationship management are important aspects of the encouragement of patients’ adherence to prescribed courses of treatment.
But the most important aspect of this service for us, is taking time out to assist the patient!

Over-the-phone patient care

Our compliance coaches offer personal support to the patient throughout the duration of their treatment – assisting from the very start. Therapy reminders and support with routine questions about the product,, as well as individual care calls over the duration of treatment (outbound) are part of our professional team of advisors daily routine. Our members of staff are highly trained according to the latest methods of motivational interviewing.

A hotline for patients, doctors and pharmacies alike

We handle comprehensive product support, e.g. accepting and carrying out orders, first level support covering all kinds of inquiries, forwarding inquiries to medical departments, a product hotline for expert groups as well as filling second level medical departments with professional staff.

From journals for patients to product monographs

We research, conceive, design and write about all relevant topics concerning the indication. We cover all service types from text to design according to your needs. Content-based conception and graphical implementation are carried out by a professional team of illustrators, digital media designers, specialised journalists and doctors. These illustrators create and implement your journals for patients or journals covering special issues and produce product flyers.

Medical writing of its highest standards

In addition to professional media production, our portfolio includes the publication of qualified medical literature. We can provide detail on every aspect of health-related content in a plain, descriptive and target group aligned format. Our texts are checked for accuracy and for conformity to the prevailing guidelines or other current terms by specialised medical staff. Since professional medical communication is highly relevant for successful patient doctor dialog,, our professional editorial staff offer literature on a wide range of conditions from asthma to dental problems, in all of these areas we can offer our expert assistance.

Comprehensive support from a single source

Vitartis GmbH draws up a concept that will serve your objectives in an optimal – that is economically worthwhile – way. We will assume the complete organisation, as well as the realisation of every necessary measure – extending from frequently written patient information to full service projects with individual patient support at the patient’s home – an all inclusive approach to therapy support.

The future of patient care

The use of telemedicine has great potential for improving the quality of therapy support. Thanks to modern information and communication technologies patients can be offered immediate intensive advice. Due to the growing use of new media devices, data in the form of videos, pictures, measured parameters etc. can be easily sent and the required action can be immediately initiated.
Vitartis Medical Service GmbH currently supervises pilot projects providing telemedical care for patients.
The telemedical supervision of your projects can be an important component of your comprehensive patient communication package.



Publikation zur BETACONNECT-Befragung
Veröffentlichung auf PubMed , September 2015

Poster zur BETACONNECT-Befragung
September 2015

So werden eigene Patientenprogramme ein Erfolg
Ärzte Zeitung, Springer Medizin, Mai 2012

Zufriedenheit von MS-Patienten mit

I. Muschel et al.; Poster 2010

Mastering MS – Leben mit der Diagnose
der niedergelassene arzt S. 52; 1|2010

Hilfe per Telefon: Die Therapie durchhalten!
C. Brand; Lidwina S. 17-18; 1|2009

Der BETAPLUS-Schwesterndienst
C. Brand; Newsletter PLUSPUNKT S. 4-9; Dez. 2008

MS-Therapiebegleitprogramme. Unterstützung. Maßgeschneidert.
C. Brand; Lidwina S. 17-18; 1|2008

BETAPLUS – Ein integriertes Patienten-Betreuungsprogramm bei Multipler
J. Opalka et al.; Poster DGN 2006


Vitartis vacancies

We are constantly looking for new, dedicated staff to add to our team.


Vitartis – Imagefilm

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